Introduction

Grand Chase Trust ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website or use our banking services.

We are the data controller responsible for your personal information. This means we determine how and why your data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

What is Personal Data?

Personal data refers to any information that relates to an identified or identifiable individual. This includes data that, when combined with other information, could be used to identify you.

Types of Personal Information We Collect

The personal information we collect depends on the products and services you use or request. We may collect and process the following categories of personal data:

1. Identity and Contact Information

• Full legal name and any previous names
• Date of birth and age verification
• Gender and title
• Current and previous residential addresses
• Email addresses
• Telephone numbers (mobile and landline)
• Government-issued identification numbers (e.g., Social Security Number, passport number, driver's license)

2. Financial Information

• Income details and employment status
• Assets and liabilities
• Credit history and credit scores
• Account balances and transaction history
• Details of accounts held with other financial institutions
• Payment card information
• Tax information and tax residency status

3. Transaction and Account Data

• Records of products and services you have obtained or applied for
• Transaction details, including amounts, dates, and merchant information
• Account activity and usage patterns
• Communication preferences

4. Technical and Device Information

• IP address and MAC address
• Browser type and version

5. Biometric Data

• Fingerprints for Touch ID or biometric authentication

6. Background and Verification Information

• Information from credit reference agencies
• Fraud prevention agency data
• Information about financial associates or joint account holders

7. Personal Circumstances

• Marital status and dependents
• Education and employment history
• Lifestyle information relevant to specific products or services

How We Use Your Personal Information

We process your personal data for legitimate business purposes, including:

• Processing your applications for accounts, loans, or other banking services
• Managing and administering your accounts and services
• Verifying your identity and preventing fraud
• Complying with legal and regulatory obligations
• Conducting credit checks and risk assessments
• Improving our products, services, and website functionality
• Communicating with you about your accounts and our services
• Marketing our products and services (with your consent where required)

Third-Party Information

Where you provide personal data about other individuals (such as joint account holders, beneficiaries, or authorized users), you must:

• Have their explicit authority to share their information with us
• Inform them about this Privacy Policy
• Ensure they understand how their data will be used

Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or alteration.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information. For more information about your rights or to exercise them, please contact our Data Protection Officer.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Grand Chase Trust
Email: support@grandchasetrust.com

Last updated: November 15, 2025